Cancel/ Change Order

Cancel & Change Order
At Mimsigns, we know that shopping online should feel simple, reliable, and stress-free. Part of creating that experience is giving you the flexibility to adjust your order if something changes shortly after checkout. To keep our fulfillment process running smoothly while still supporting customer needs, we’ve established a clear and carefully structured order adjustment policy that outlines what can and cannot be modified, and when those changes can be made.

• When an order is placed on the Mimsigns website and payment is successfully completed, it enters our system almost immediately. Because we work with automated production, processing, and packaging workflows, even a short delay in your request can mean the order progresses into stages that can no longer be paused or edited. For this reason, we offer a precise 4-hour adjustment window following the moment an order is submitted. During this period, customers may request either a complete cancellation or a modification to the order details.
• To initiate a change within this timeframe, customers must use one of the designated communication channels: either by submitting a formal support ticket through the “Contact Us” page on the Mimsigns website or by emailing us directly at support@mimsigns.com. The official timestamp of your request will be determined by the moment the ticket is created or the email is received in our system. As long as the request is submitted before the 4-hour limit expires, our team will make every effort to process the change. Requests made after this window cannot be guaranteed, even if the order appears to still be preparing or if the tracking number has not yet been generated.
• Once the 4-hour period passes, the order typically enters a stage where production or packaging has already begun. At this point, the information is locked into our fulfillment workflow, and the system cannot interrupt or reverse the process. Because of this, Mimsigns cannot accommodate cancellations or modifications—whether it involves a change in color, size, design, quantity, shipping method, or delivery address. This strict timeline helps ensure timely delivery, consistent quality, and efficient production for all customers.
• If a modification request is made after the allowable period and the order progresses to shipping, the customer remains responsible for the full purchase price. If the buyer still wishes to change or cancel the order once it has been shipped, they may do so only through a standard return process after the package arrives, assuming the product is eligible under our return policy. Any shipping costs or return fees associated with late adjustments will be the customer’s responsibility. For this reason, we strongly encourage customers to double-check all order information before completing checkout and to submit any adjustment requests as quickly as possible.
• Accurate address information is another essential factor in ensuring successful delivery. Customers are solely responsible for verifying that all delivery details entered at checkout are correct and complete. This includes verifying the street name and number, apartment or suite details, city, state, postal code, and any other relevant delivery information. If any part of the address is entered incorrectly and results in delivery failure, delay, or loss, Mimsigns cannot be held liable for the outcome.
• If a package is returned to our facility due to an address error provided by the customer, any fees associated with reshipment will be the customer’s responsibility. If the package is lost or cannot be recovered due to incorrect address information, Mimsigns is not obligated to issue a refund or send out a replacement. Once a package is in transit and a tracking number has been assigned, we are unable to modify the delivery address or reroute the shipment. Any attempt to update the address at that point must be handled directly through the shipping carrier responsible for the order, and their policies and fees will apply.

If you have any questions about this policy or need support in submitting a cancellation or change request, our Customer Support team is available and ready to help. You can reach us at support@mimsigns.com, and we will do our best to provide clear guidance and timely assistance.

By placing an order with Mimsigns, you acknowledge and accept these terms. Your understanding allows us to maintain an organized, efficient workflow and deliver a consistent experience to every customer. We appreciate your cooperation and value the trust you place in us each time you shop with Mimsigns.